Story Charms is committed to protecting your privacy. This page is designed to assist you in understanding how we collect, use and safeguard your personal information, and under what circumstances we may disclose this information.

Collection & Use of Information

When you visit our website you provide us with two types of information:

• a) personal information that you knowingly and voluntarily choose to disclose
• b) information collected as you browse our website

Personal Information

If you purchase products from us, you will need to provide us with various personal information such as: your name, mailing address, telephone number and email address. This information is used for administering our business activities and customer service purposes only.

Occasionally, we may use your email address to notify you about new products and any special offers that we think you will find valuable through the Story Charms newsletter. If you do not want to receive emails from us, other than your order notifications and receipts, please inform us by voicemail on 0845 226 9851 , email or using the contact form.

Website Information

When you visit our website, certain information is gathered via our Web Server logs and through ‘cookies’ for statistical purposes. This information may include the date and time of visits, the pages viewed, number of visitors to our website, and is collected to allow us to monitor website activity and to continually improve our website to better meet the needs of our customers.

What are Cookies? A cookie is a small data file that a website sends to the user’s hard drive for record-keeping purposes. Cookies remember what information a user accesses on a web page, making it easier for a user to move from page to page and to complete commercial transactions online.

Safeguarding Your Information

To safeguard the confidentiality of your personal information from unauthorized access or disclosure we use a password-proteced database and RC4 encryption. Online transaction are processed on the PayPal website, with the strongest and most up to date security available. Your personal and financial details are not transmitted between the Story Charms site and PayPal. This provides one of the most secure methods of buying online.

Disclosure of Information

Information provided to Story Charms will only be used for the purposes for which you have provided it. We will not disclose your personal information to any other person or organisation for any other purpose unless we are authorised or directed by law to do so or unless you authorise its release.

Accessing Your Information

If you have registered on the Story Charms website, you can access and update the personal information held in our database at any time by visiting the Story Charms website and logging on using your user name and password.

Contact Us

If you have any privacy concerns, please use our contact form.